Return & Refund Policy
Return Policy
This Return Policy applies to all purchases made through Para Eyewear (hereafter referred to as "the Website"). The Website is owned and operated by ParaMary BV ("we," "us," or "our"). By making a purchase through our Website, you agree to the terms of this Return Policy.
General Conditions All returns are subject to the terms and conditions outlined in this Return Policy. We reserve the right to refuse any return that does not comply with these terms.
Eligibility for Returns To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Custom or personalized goods are exempt from being returned.
Return Process If you wish to return an item, please notify us within 14 days of receiving your purchase. Either fill out the return form provided or contact us at contact@paraeyewear.com with your order number.
Return Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Inspection and Restocking Fee Upon receiving your return, we will inspect the item to ensure it meets our return eligibility criteria. If the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error, we reserve the right to refuse the return.
Refunds Once your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
Exchanges We only replace items if they are defective or damaged due to our error. If you need to exchange an item for the same item, please contact us at contact@paraeyewear.com to request an exchange. Exchanges are subject to product availability.
International Returns For international returns, the customer is responsible for any duties, taxes, or other fees incurred during the return process. We recommend contacting your local customs office for more information.
Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at contact@paraeyewear.com with details and pictures of the product and the defect. We will provide you with instructions on how to return the item. You will be required to provide photographic evidence of the damage or defect.
Changes to the Return Policy We reserve the right to modify this Return Policy at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after any such changes constitutes your acceptance of the new Return Policy.
By making a purchase on our website, you acknowledge that you have read, understood, and agree to be bound by this Return Policy.